Online Counseling/Telehealth

Online counseling is the provision of professional mental health counseling services through the Internet. Services are typically offered via email, real-time chat, and video conferencing.

For online therapy, we use a secure HIPPA compliant website.  The website is called Doxy.me.  There is nothing to download, and the site is capable of handling video or voice sessions.  We will simply email or text you (your preference) a link to the virtual waiting room.  All you need to do is click the link and wait for your clinician at your specified appointment time.

 

At this time, due to the COVID-19 pandemic, insurance companies are required to cover tele-health sessions at the same rate as that of a face-to-face session.

So, if you are interested in pursuing tele-health session, please call our office staff at 815-397-2224. 

5 Easy Steps to Beginning Tele-Health Sessions:

  1.  Call our front office staff.

  2. Provide the information we need.  This includes your Insurance Carrier, Member ID#, and Group#.  We will then verify your insurance and inform you of your therapy benefits.

  3. Print our Initial Paperwork from our website, fill out initial paperwork, Scan in initial paperwork, and email initial paperwork back to bmna@comcast.net.

    • Or we can mail you a hard copy of the paperwork with a postage paid envelope.  You can fill out and return the paperwork (with included postage paid envelope) to 6268 E Riverside Blvd, Loves Park, IL  61111

  4. Receive email or text (your preference) containing a link to your clinicians virtual waiting room.

  5. Click the link at the designated time of your session.