Answering the Phone and Answering Questions about Scheduling
When answering the phone for any call, use the following greeting. "Good (morning/afternoon/evening)! Behavioral Medicine, PC, This is (insert name). How can i help you?"
In general – Appointments are scheduled on basis of availability and are subject to weekly varied scheduling. Refrain from promising appointment times, or consistent weekly appointments to patients. Each provider goes about scheduling a little differently, so please reference “Practice Mate Scheduling” for further detail.