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Answering the Phone and Answering Questions about Scheduling

  • When answering the phone for any call, use the following greeting.  "Good (morning/afternoon/evening)!  Behavioral Medicine, PC, This is (insert name).  How can i help you?"

  • In general – Appointments are scheduled on basis of availability and are subject to weekly varied scheduling. Refrain from promising appointment times, or consistent weekly appointments to patients. Each provider goes about scheduling a little differently, so please reference “Practice Mate Scheduling” for further detail.

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