Answering the Phone and Answering Questions about our Psychotherapy/Counseling Services
When answering the phone for any call, use the following greeting. "Good (morning/afternoon/evening)! Behavioral Medicine, PC, This is (insert name). How can i help you?"
When answering questions about our psychotherapy/counseling services, reference office materials for explanations of services or treatment plans (pamphlets, quick reference drawer, website promo materials). If you do NOT know the answer, ask the individual if you could put them on hold while you ask a co-worker for help.
Psychotherapy/Counseling - Psychotherapy is used to treat a variety of emotional issues. The most common are depression and anxiety. Our office treats individuals, couples and families struggling with some type of life stressor. Our clinicians have years of experience working with children, adolescents, adults and seniors. Psychotherapy is the treatment of emotional distress using insight, support, education, and instruction or a combination of these techniques is used to improve the ability to perceive and cope with the issues. We are skilled in the use of many theories and techniques including CBT – Cognitive Behavioral Therapy, DBT – Dialectical Behavioral Therapy, EMDR - Eye Movement Desensitization Reprocessing, Biofeedback, Humanistic, Insight Oriented and Mind-Body to reduce emotional distress.