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Answering Calls from Advertisers we currently use
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When answering the phone for any call, use the following greeting. "Good (morning/afternoon/evening)! Behavioral Medicine, PC, This is (insert name). How can i help you?"
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Politely take down as much information as possible. Inform them that you will take down any questions they may have and pass the information along to the owners for review.
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If a call back is required, let them know you will call them back after the information has been reviewed.
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