Answering Calls from Advertisers we currently use

  • When answering the phone for any call, use the following greeting.  "Good (morning/afternoon/evening)!  Behavioral Medicine, PC, This is (insert name).  How can i help you?"

  • Politely take down as much information as possible.  Inform them that you will take down any questions they may have and pass the information along to the owners for review. 

  • If a call back is required, let them know you will call them back after the information has been reviewed.