Answering Calls from Advertisers we currently use
When answering the phone for any call, use the following greeting. "Good (morning/afternoon/evening)! Behavioral Medicine, PC, This is (insert name). How can i help you?"
Politely take down as much information as possible. Inform them that you will take down any questions they may have and pass the information along to the owners for review.
If a call back is required, let them know you will call them back after the information has been reviewed.